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Hands down, these guys are the best.
Hands down, these guys are the best. I had bids from three other highly rated HVAC companies in North County and none of them came close to the technical knowledge and professionalism of Sherlock. My salesman Justin was extremely detailed with my bid and followed up with me immediately with any concerns or questions I had during the process. The installation leads Billy and Donny were extremely professional, efficient and courteous as well. They were always on time and left my home spotless. If you want the best system for the money, go with Sherlock. You might find a cheaper bid but you will be getting an inferior installation. Go with Sherlock, you will not regret it.
Sherlock is the coolest!
Sherlock is the coolest! As always, Yelpers are right on. Basing my picks on high stars and number of reviews, I called four companies. Right off the bat, I knew one company wasn't even an option due to them being here all of 8 minutes vs. the 45-60 min. of the other companies and actually being slightly rude and throwing out ridiculous extra charges. The other three were neck and neck in competition. It finally came down to who I was thoroughly impressed by and price. From the moment I met Trever, I was impressed with Sherlock as a company. He was very professional from his explanation of what would go where and how it would look, to all of our options. Even the marketing materials were impressive being able to review again versus trying to remember what someone said as you walk around with them. I received a follow-up email from Tina about my decision (which was still up in the air) then a call from Rich to provide additional items to make the choice more enticing and that was it; I was completely sold. After that call, everything kicked into high gear. I got another email from Tina providing a run-down on what to expect on installation day and thereafter with HERS testing (still not exactly sure what they do but it happened just as she said) and final inspection. Less than a week later, Billy and Donny were at my door right on time. They carried on the flag of high level professionalism as their colleagues. From the get-go they were both extremely gracious and hard working. I never saw them take a break once! From morning to dusk, they worked on not only installing the new unit, but went above and beyond on making sure everything looked aesthetically pleasing and even putting the unit in a great place where it won't be in the way. Even down to always remembering to put on shoe covers every time they came into the house. They also walked me through my nifty new wifi thermostat by Nest. My new favorite thing: turning on the air conditioner from bed using the Nest app! Altogether, I know I made the absolute right decision going with Sherlock and enjoyed a cool house for the first time since moving in. They are simply the best... around!
Fred was polite, efficient, and of course professional.
This is a review not so much for Sherlock, but for Fred Radtke - the young man that came and got my heater working. He not only installed a new thermostat on the spot that is easier to read - and replaced the NON working one - he took care of the crackling sound in my bedroom I've listened to for almost 3 years because the previous workers told me it was normal and ok. Fred was polite, efficient, and of course professional. Integrity in people nowadays if a rare find and when I do find it I want to acknowledge. In addition - due to the issues I've had - including a few days without heat - Fred waived the service fee I was told I'd have to pay. This is good business - and thanks to Fred - Sherlock is getting from this customer a 5 star review. Should I have anymore concerns - don't send anyone but Fred!!!!!
He was professional, very nice, honest, knew his stuff.
Eric came out to fix my non-working air conditioner. He was professional, very nice, honest, knew his stuff. He had to over to Escondido to get the proper part, and returned on same afternoon, put the new motor in, being very careful to make sure it was again working before he left. I am very happy to have chosen well! Thanks, Eric.
Justin the sales agent, was great, very patient and responsive.
Justin the sales agent, was great, very patient and responsive. The gentlemen who came in to work on the installation were great, explained everything and very respectful and clean. I had the unfortunate luck of having a lemon which is very rare but they were able to figure that out and get me a whole new unit. With their no lemon policy, I felt very secure. It's more pricey than some of the other companies but you can't beat the customer service. I had a check up recently with an agent that I had not had before and he was not so great at communicating with me and I needed up having to email the company for clarification but I decided that I would not rate my review lower just because of him. In EVERY other circumstance I have had excellent response time and friendly customer service. And for reference I have had my unit for over 2 years now and works wonderfully.
He was efficient and gave us an honest opinion.
Jared was our inspector and he showed up on time with a 30 min courtesy call. He was efficient and gave us an honest opinion of what was working and what needed to be repaired or replaced or serviced by another professional.
We Can Help Simplify Your Home's Maintenance!
When you join the VIP Comfort Club at Sherlock Plumbing, Heating & Air, our Carlsbad home service experts will take care of maintaining your home’s most important systems so you can relax and enjoy not having to stress about problems with your heating, cooling, or plumbing!