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Hands down, these guys are the best.
Hands down, these guys are the best. I had bids from three other highly rated HVAC companies in North County and none of them came close to the technical knowledge and professionalism of Sherlock. My salesman Justin was extremely detailed with my bid and followed up with me immediately with any concerns or questions I had during the process. The installation leads Billy and Donny were extremely professional, efficient and courteous as well. They were always on time and left my home spotless. If you want the best system for the money, go with Sherlock. You might find a cheaper bid but you will be getting an inferior installation. Go with Sherlock, you will not regret it.
Sherlock is the coolest!
Sherlock is the coolest! As always, Yelpers are right on. Basing my picks on high stars and number of reviews, I called four companies. Right off the bat, I knew one company wasn't even an option due to them being here all of 8 minutes vs. the 45-60 min. of the other companies and actually being slightly rude and throwing out ridiculous extra charges. The other three were neck and neck in competition. It finally came down to who I was thoroughly impressed by and price. From the moment I met Trever, I was impressed with Sherlock as a company. He was very professional from his explanation of what would go where and how it would look, to all of our options. Even the marketing materials were impressive being able to review again versus trying to remember what someone said as you walk around with them. I received a follow-up email from Tina about my decision (which was still up in the air) then a call from Rich to provide additional items to make the choice more enticing and that was it; I was completely sold. After that call, everything kicked into high gear. I got another email from Tina providing a run-down on what to expect on installation day and thereafter with HERS testing (still not exactly sure what they do but it happened just as she said) and final inspection. Less than a week later, Billy and Donny were at my door right on time. They carried on the flag of high level professionalism as their colleagues. From the get-go they were both extremely gracious and hard working. I never saw them take a break once! From morning to dusk, they worked on not only installing the new unit, but went above and beyond on making sure everything looked aesthetically pleasing and even putting the unit in a great place where it won't be in the way. Even down to always remembering to put on shoe covers every time they came into the house. They also walked me through my nifty new wifi thermostat by Nest. My new favorite thing: turning on the air conditioner from bed using the Nest app! Altogether, I know I made the absolute right decision going with Sherlock and enjoyed a cool house for the first time since moving in. They are simply the best... around!
Fred was polite, efficient, and of course professional.
This is a review not so much for Sherlock, but for Fred Radtke - the young man that came and got my heater working. He not only installed a new thermostat on the spot that is easier to read - and replaced the NON working one - he took care of the crackling sound in my bedroom I've listened to for almost 3 years because the previous workers told me it was normal and ok. Fred was polite, efficient, and of course professional. Integrity in people nowadays if a rare find and when I do find it I want to acknowledge. In addition - due to the issues I've had - including a few days without heat - Fred waived the service fee I was told I'd have to pay. This is good business - and thanks to Fred - Sherlock is getting from this customer a 5 star review. Should I have anymore concerns - don't send anyone but Fred!!!!!
He was professional, very nice, honest, knew his stuff.
Eric came out to fix my non-working air conditioner. He was professional, very nice, honest, knew his stuff. He had to over to Escondido to get the proper part, and returned on same afternoon, put the new motor in, being very careful to make sure it was again working before he left. I am very happy to have chosen well! Thanks, Eric.
Justin the sales agent, was great, very patient and responsive.
Justin the sales agent, was great, very patient and responsive. The gentlemen who came in to work on the installation were great, explained everything and very respectful and clean. I had the unfortunate luck of having a lemon which is very rare but they were able to figure that out and get me a whole new unit. With their no lemon policy, I felt very secure. It's more pricey than some of the other companies but you can't beat the customer service. I had a check up recently with an agent that I had not had before and he was not so great at communicating with me and I needed up having to email the company for clarification but I decided that I would not rate my review lower just because of him. In EVERY other circumstance I have had excellent response time and friendly customer service. And for reference I have had my unit for over 2 years now and works wonderfully.
He was efficient and gave us an honest opinion.
Jared was our inspector and he showed up on time with a 30 min courtesy call. He was efficient and gave us an honest opinion of what was working and what needed to be repaired or replaced or serviced by another professional.
We Can Help Simplify Your Home's Maintenance!
When you join the VIP Comfort Club at Sherlock Plumbing, Heating & Air, our Carlsbad home service experts will take care of maintaining your home’s most important systems so you can relax and enjoy not having to stress about problems with your heating, cooling, or plumbing!
Top Rated Customer Reviews
See What Your Neighbors Are Saying
Top Rated Customer Reviews
See What Your Neighbors Are Saying
Outstanding experience from start to finish. Neil was on time, professional, and very personable when he came the same day to assess my needs and provide an on-the-spot estimate. He didn't try and pre...
Extremely pleased with the quick and professional service we received today! Our 14-year-old AC unit went out last night, i called this morning and a technician came out this afternoon. The fix was re...
Sherlock continues to be there for my family when we need them the most. I had a new HVAC system installed May of 2019, since then the service techs have come in for their seasonal inspections and I c...
Anthony, came to inspect the plumbing in my house as well as to drain and refill the water heater. I found him to be very informative and helpful, as well as professional and friendly. I was really ve...
Our water heater started leaking and a call to Sherlock was met with a same day response. Neil came out to explain our options of tank/tankless, gas/electric. He walked us through the pros and cons of...
This has been the best experience with a company we have ever had in our 50 plus years of marriage. From Vincent to Eric and his whole crew this was a very difficult project for everyone. They handled...
Hands down, these guys are the best. I had bids from three other highly rated HVAC companies in North County and none of them came close to the technical knowledge and professionalism of Sherlock. My ...
Sherlock is the coolest! As always, Yelpers are right on. Basing my picks on high stars and number of reviews, I called four companies. Right off the bat, I knew one company wasn't even an option due ...
This is a review not so much for Sherlock, but for Fred Radtke - the young man that came and got my heater working. He not only installed a new thermostat on the spot that is easier to read - and repl...
Eric came out to fix my non-working air conditioner. He was professional, very nice, honest, knew his stuff. He had to over to Escondido to get the proper part, and returned on same afternoon, put the...
Justin the sales agent, was great, very patient and responsive. The gentlemen who came in to work on the installation were great, explained everything and very respectful and clean. I had the unfortun...
Jared was our inspector and he showed up on time with a 30 min courtesy call. He was efficient and gave us an honest opinion of what was working and what needed to be repaired or replaced or serviced ...
Ahhh! Cool and comfortable in our house now. Thank you to the awesome guys who installed this high quality equipment. Good to have Costco stand behind them, too.
There is a reason this place has nothing but five stars. They earn it! I have had no AC in the house and was procrastinating on getting it fixed due to the cost and lack of need most of the year. I wa...
JR, JoJo, and Eric came to my condo yesterday to install my HVAC system and Heat Pump. They were very meticulous and on task for the whole installation, and kept me informed as to what they were doing...
I had a great experience with Sherlock, from start to finish! Justin met with me and spent a few hours walking me through the current condition of my system and what Sherlock can offer. I had budget l...
My experience with Sherlock Heating & Air has been amazing from the start when I first got my new heating & air conditioning system!!! They know how to deliver customer service!! They are hone...
The tagline for Yelp's 5 star rating of "Woohoo! As good as it gets!" is 100% fitting for the work and professionalism of Jared and Enoch. They were courteous and upfront with the entire job. I found ...
Just had an ACHP service done yesterday on the two units in my home. Their service rep was Jared Pratt. This guy was great! He took the time to do it right and to explain to me (every step of the way)...
I came to Sherlock by way of the Nest website--checked out the Yelp reviews and then made the call. Eric M., the technician who installed my 3rd gen Nest Learning Thermostat was courteous, knowledgeab...
Buying HVAC for an entire house is not an investment to be undertaken without some research. It's probably going to cost more than $15K and will require a crew of techs working in your house for sever...
FINALLY an AC & heating business I can trust!!! Woo-Hoo!!!! If Sherlock Heating and Air Conditioning isn't a small family business, you would think they are! They are so kind, meticulous, honest, ...
If my wife and I could give 6 stars we would! Carlos, Jojo and Joe installed our new HVAC system today, 31st October 2016. Started the day at 8AM and ending roughly around 615PM. I was impressed by th...
Called Sherlock based on reviews here, as we've had less than stellar experiences with other local area HVAC companies. They scheduled an appointment within a couple days, the guy who came out could n...
Been using Sherlock for a couple years. Jared and Eric came out for the yearly check/tune-up. Both were super friendly, informative, timely, and put on shoe protectors whenever they came in the house!...
