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Outstanding experience from start to finish. Neil was on time, professional, and very personable when he came the same day to assess my needs and provide an on-the-spot estimate. He didn't try and pressure me into things I didn't need. Jeff arrived the next day on time with all the possible parts needed to complete the installation. He worked through every little challenge and completed the job on time and left everything spotless and professional looking. And Rachel is absolutely THE BEST customer service representative you will ever speak to on the phone. She treats you like a friend, not like just another customer. 5 STARS-HIGHLY RECOMMENDED.

- Jeff L.

Extremely pleased with the quick and professional service we received today! Our 14-year-old AC unit went out last night, i called this morning and a technician came out this afternoon. The fix was relatively easy, thankfully! We were so pleased with this service we are now signed up for bi-annual maintenance on our unit! Thank you Derrick and Sherlock Air!

- Christine F.

Sherlock continues to be there for my family when we need them the most. I had a new HVAC system installed May of 2019, since then the service techs have come in for their seasonal inspections and I could not be happier with their professionalism. They also replaced my water heater after my old one gave out and made a mess of the garage. The techs do their work quickly, cleanly, and they break down the system in a way any person would understand. I highly recommend the company. Lastly, they are super clean. Shoe booties, gloves, and even masks to ensure they are taking every precaution to keep us all safe. Give em a call, I bet Bob picks up.

- Nick B.

Anthony, came to inspect the plumbing in my house as well as to drain and refill the water heater. I found him to be very informative and helpful, as well as professional and friendly. I was really very satisfied with the service he provided

- Pam C.

Our water heater started leaking and a call to Sherlock was met with a same day response. Neil came out to explain our options of tank/tankless, gas/electric. He walked us through the pros and cons of each, patiently answered my many questions, and called later to answer more questions and explain the options in detail so I felt comfortable with my decision. Next day Tyler and Oscar came to install. Both were easy to chat with, both very knowledgeable and very courteous. Overall, the whole staff, from Rachel answering the first call through the installation, was very customer service oriented. I have no reservations about recommending them and now I understand why I see their truck so often in my neighborhood.

- Lorraine G.

This has been the best experience with a company we have ever had in our 50 plus years of marriage. From Vincent to Eric and his whole crew this was a very difficult project for everyone. They handled it with the utmost care and concern for us. The professionalism of everyone at Sherlock is the most outstanding we have ever experienced. They walked us through the entire process with a smile and a attitude of positivity. I cannot recommend this company more highly, any service you need for air conditioning or Plumbing I say Sherlock all the way.

- Roy S.

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0% Financing Special No Tricks, All Treats! Includes no payments for 24 months + a 10 year extended warranty OR a 10% instant rebate on a new HVAC system*. *Valid for select HVAC systems only. Call for details. Expires 10/31/2020. Redeem Now
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Top Rated Customer Reviews

See What Your Neighbors Are Saying

Top Rated Customer Reviews

See What Your Neighbors Are Saying

Outstanding experience from start to finish. Neil was on time, professional, and very personable when he came the same day to assess my needs and provide an on-the-spot estimate. He didn't try and pre...

Jeff L.

Extremely pleased with the quick and professional service we received today! Our 14-year-old AC unit went out last night, i called this morning and a technician came out this afternoon. The fix was re...

Christine F.

Sherlock continues to be there for my family when we need them the most. I had a new HVAC system installed May of 2019, since then the service techs have come in for their seasonal inspections and I c...

Nick B.

Anthony, came to inspect the plumbing in my house as well as to drain and refill the water heater. I found him to be very informative and helpful, as well as professional and friendly. I was really ve...

Pam C.

Our water heater started leaking and a call to Sherlock was met with a same day response. Neil came out to explain our options of tank/tankless, gas/electric. He walked us through the pros and cons of...

Lorraine G.

This has been the best experience with a company we have ever had in our 50 plus years of marriage. From Vincent to Eric and his whole crew this was a very difficult project for everyone. They handled...

Roy S.

Hands down, these guys are the best. I had bids from three other highly rated HVAC companies in North County and none of them came close to the technical knowledge and professionalism of Sherlock. My ...

Kent C.

Sherlock is the coolest! As always, Yelpers are right on. Basing my picks on high stars and number of reviews, I called four companies. Right off the bat, I knew one company wasn't even an option due ...

J.C

This is a review not so much for Sherlock, but for Fred Radtke - the young man that came and got my heater working. He not only installed a new thermostat on the spot that is easier to read - and repl...

Barbara W.

Eric came out to fix my non-working air conditioner. He was professional, very nice, honest, knew his stuff. He had to over to Escondido to get the proper part, and returned on same afternoon, put the...

Seasides C.

Justin the sales agent, was great, very patient and responsive. The gentlemen who came in to work on the installation were great, explained everything and very respectful and clean. I had the unfortun...

M A.

Jared was our inspector and he showed up on time with a 30 min courtesy call. He was efficient and gave us an honest opinion of what was working and what needed to be repaired or replaced or serviced ...

Erica B.

Ahhh! Cool and comfortable in our house now. Thank you to the awesome guys who installed this high quality equipment. Good to have Costco stand behind them, too.

Susan F.

There is a reason this place has nothing but five stars. They earn it! I have had no AC in the house and was procrastinating on getting it fixed due to the cost and lack of need most of the year. I wa...

Wendy H.

JR, JoJo, and Eric came to my condo yesterday to install my HVAC system and Heat Pump. They were very meticulous and on task for the whole installation, and kept me informed as to what they were doing...

George M.

I had a great experience with Sherlock, from start to finish! Justin met with me and spent a few hours walking me through the current condition of my system and what Sherlock can offer. I had budget l...

Vinay R.

My experience with Sherlock Heating & Air has been amazing from the start when I first got my new heating & air conditioning system!!! They know how to deliver customer service!! They are hone...

Deborah L.

The tagline for Yelp's 5 star rating of "Woohoo! As good as it gets!" is 100% fitting for the work and professionalism of Jared and Enoch. They were courteous and upfront with the entire job. I found ...

Bryce H.

Just had an ACHP service done yesterday on the two units in my home. Their service rep was Jared Pratt. This guy was great! He took the time to do it right and to explain to me (every step of the way)...

Doug F.

I came to Sherlock by way of the Nest website--checked out the Yelp reviews and then made the call. Eric M., the technician who installed my 3rd gen Nest Learning Thermostat was courteous, knowledgeab...

Nancy S.

Buying HVAC for an entire house is not an investment to be undertaken without some research. It's probably going to cost more than $15K and will require a crew of techs working in your house for sever...

Brian G.

FINALLY an AC & heating business I can trust!!! Woo-Hoo!!!! If Sherlock Heating and Air Conditioning isn't a small family business, you would think they are! They are so kind, meticulous, honest, ...

Tanya S.

If my wife and I could give 6 stars we would! Carlos, Jojo and Joe installed our new HVAC system today, 31st October 2016. Started the day at 8AM and ending roughly around 615PM. I was impressed by th...

Nathan R.

Called Sherlock based on reviews here, as we've had less than stellar experiences with other local area HVAC companies. They scheduled an appointment within a couple days, the guy who came out could n...

Hi D.

Been using Sherlock for a couple years. Jared and Eric came out for the yearly check/tune-up. Both were super friendly, informative, timely, and put on shoe protectors whenever they came in the house!...

Sarah E
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