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Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Sherlock Plumbing, Heating and Air, may collect from you, and how it is used. By using our website, www.sherlockair.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 760-295-5014 or via mail Attn: Privacy Officer, 2880 Scott Street, Suite #104, Vista, CA 92081.

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Top Rated Customer Reviews

See What Your Neighbors Are Saying

Top Rated Customer Reviews

See What Your Neighbors Are Saying

Outstanding experience from start to finish. Neil was on time, professional, and very personable when he came the same day to assess my needs and provide an on-the-spot estimate. He didn't try and pre...

Jeff L.

Extremely pleased with the quick and professional service we received today! Our 14-year-old AC unit went out last night, i called this morning and a technician came out this afternoon. The fix was re...

Christine F.

Sherlock continues to be there for my family when we need them the most. I had a new HVAC system installed May of 2019, since then the service techs have come in for their seasonal inspections and I c...

Nick B.

Anthony, came to inspect the plumbing in my house as well as to drain and refill the water heater. I found him to be very informative and helpful, as well as professional and friendly. I was really ve...

Pam C.

Our water heater started leaking and a call to Sherlock was met with a same day response. Neil came out to explain our options of tank/tankless, gas/electric. He walked us through the pros and cons of...

Lorraine G.

This has been the best experience with a company we have ever had in our 50 plus years of marriage. From Vincent to Eric and his whole crew this was a very difficult project for everyone. They handled...

Roy S.

Hands down, these guys are the best. I had bids from three other highly rated HVAC companies in North County and none of them came close to the technical knowledge and professionalism of Sherlock. My ...

Kent C.

Sherlock is the coolest! As always, Yelpers are right on. Basing my picks on high stars and number of reviews, I called four companies. Right off the bat, I knew one company wasn't even an option due ...

J.C

This is a review not so much for Sherlock, but for Fred Radtke - the young man that came and got my heater working. He not only installed a new thermostat on the spot that is easier to read - and repl...

Barbara W.

Eric came out to fix my non-working air conditioner. He was professional, very nice, honest, knew his stuff. He had to over to Escondido to get the proper part, and returned on same afternoon, put the...

Seasides C.

Justin the sales agent, was great, very patient and responsive. The gentlemen who came in to work on the installation were great, explained everything and very respectful and clean. I had the unfortun...

M A.

Jared was our inspector and he showed up on time with a 30 min courtesy call. He was efficient and gave us an honest opinion of what was working and what needed to be repaired or replaced or serviced ...

Erica B.

Ahhh! Cool and comfortable in our house now. Thank you to the awesome guys who installed this high quality equipment. Good to have Costco stand behind them, too.

Susan F.

There is a reason this place has nothing but five stars. They earn it! I have had no AC in the house and was procrastinating on getting it fixed due to the cost and lack of need most of the year. I wa...

Wendy H.

JR, JoJo, and Eric came to my condo yesterday to install my HVAC system and Heat Pump. They were very meticulous and on task for the whole installation, and kept me informed as to what they were doing...

George M.

I had a great experience with Sherlock, from start to finish! Justin met with me and spent a few hours walking me through the current condition of my system and what Sherlock can offer. I had budget l...

Vinay R.

My experience with Sherlock Heating & Air has been amazing from the start when I first got my new heating & air conditioning system!!! They know how to deliver customer service!! They are hone...

Deborah L.

The tagline for Yelp's 5 star rating of "Woohoo! As good as it gets!" is 100% fitting for the work and professionalism of Jared and Enoch. They were courteous and upfront with the entire job. I found ...

Bryce H.

Just had an ACHP service done yesterday on the two units in my home. Their service rep was Jared Pratt. This guy was great! He took the time to do it right and to explain to me (every step of the way)...

Doug F.

I came to Sherlock by way of the Nest website--checked out the Yelp reviews and then made the call. Eric M., the technician who installed my 3rd gen Nest Learning Thermostat was courteous, knowledgeab...

Nancy S.

Buying HVAC for an entire house is not an investment to be undertaken without some research. It's probably going to cost more than $15K and will require a crew of techs working in your house for sever...

Brian G.

FINALLY an AC & heating business I can trust!!! Woo-Hoo!!!! If Sherlock Heating and Air Conditioning isn't a small family business, you would think they are! They are so kind, meticulous, honest, ...

Tanya S.

If my wife and I could give 6 stars we would! Carlos, Jojo and Joe installed our new HVAC system today, 31st October 2016. Started the day at 8AM and ending roughly around 615PM. I was impressed by th...

Nathan R.

Called Sherlock based on reviews here, as we've had less than stellar experiences with other local area HVAC companies. They scheduled an appointment within a couple days, the guy who came out could n...

Hi D.

Been using Sherlock for a couple years. Jared and Eric came out for the yearly check/tune-up. Both were super friendly, informative, timely, and put on shoe protectors whenever they came in the house!...

Sarah E