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Heating, Ventilation & Air Conditioning
Indoor Air Quality
Maintenance Plan
Duct Cleaning
Energy Savings

Customer Satisfaction Survey

First Name*

Last Name*

Phone* (include area code)

Second Phone

E-mail*

Address

City

State

Zip Code

If you would like to refer a friend to us, please enter their contact information below:

Full Name

Telephone

E-mail

Purpose of visit:

   

Which of the following best describes the purpose of your technician’s visit:

Sales/Installation  Service/Repair  

Please rate your experience:

Poor       Average         Excellent
  1 2 3 4 5 6 7 8 9 10  
1. Promptness of dealer personnel
 
2. Professional appearance (personnel/vehicles/communications)
3. Courtesy and friendliness
4. Took time to understand my needs
5. Knowledgeable
6. Kept my home neat and clean
7. Explained the operation and maintenance of my new system
8. Explained the equipment and labor warranties
9. Completed the work in a timely manner
10. Resolved any issues to my satisfaction
11. Overall satisfaction
12. How likely would you be to recommend HVAC products to a friend or colleague?
13. How likely would you be to recommend Sherlock Heating and Air to your friends or family?
Are you interested in a service or maintenance agreement?
Yes No  Already Have

Please share any additional comments or describe in your own words your overall experience (for example, what you thought the technician did exceptionally well, or what could have been better).

 
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